Navigating the Landscape of Mobile Banking in Bangladesh: A Critical Examination of Challenges and Opportunities

Authors

  • B. M. Sajedul Karim Lecturer, Department of Business Administration, First Capital University of Bangladesh, Bangladesh
  • Md. Rashed Billah Lecturer, Department of Computer Science and Engineering, First Capital University of Bangladesh, Bangladesh
  • Most. Tania Khatun Lecturer, Department of Business Administration, First Capital University of Bangladesh, Bangladesh
  • Nurunnahar Lecturer, Department of Computer Science and Engineering, First Capital University of Bangladesh, Bangladesh
  • Md. Afsarul Islam Assistant Professor, Department of Business Administration, Metropolitan University, Bangladesh
  • Md. Mostafijur Rahman Assistant Professor, Department of Business Administration, First Capital University of Bangladesh, Bangladesh

DOI:

https://doi.org/10.18034/gdeb.v12i1.708

Keywords:

Mobile Banking, Likert Scale, Frequency Test, Bangladesh

Abstract

Mobile Banking is an emerging alternate channel for providing banking services. The primary purpose of this study is to identify the problems of mobile banking and the benefits of mobile banking users in Bangladesh. For the research, both primary and secondary data were used. The total sample consisted of 158 respondents (male 69% and female 31%), and a semi-structured close-ended questionnaire was used. This study adopts a descriptive. Besides, we used the Likert Scale to range the satisfaction and dissatisfaction levels. A frequency test was done to measure the result, and then a graph was used to represent and show the findings efficiently.  Statistical software SPSS version 16.0 was used to analyze data. The most significant result shows that 59.5 % of respondents face security and safety risks, and 46.8 % think mobile banking is a quick customer service and time-saving transaction system. So, to run the mobile banking service effectively and efficiently, proper care has been taken, and necessary steps to improve the quality of services.

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Published

2023-06-30

Issue

Vol. 12 No. 1 (2023): January - June Issue

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Articles

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Copyright (c) 2023 B. M. Sajedul Karim, Md. Rashed Billah, Most. Tania Khatun, Nurunnahar, Md. Afsarul Islam, Md. Mostafijur Rahman

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How to Cite

Karim, B. M. S., Billah, M. R., Khatun, M. T., Nurunnahar, Islam, M. A., & Rahman, M. M. (2023). Navigating the Landscape of Mobile Banking in Bangladesh: A Critical Examination of Challenges and Opportunities. Global Disclosure of Economics and Business, 12(1), 25-40. https://doi.org/10.18034/gdeb.v12i1.708
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